What warranty options come with YESDINO products

Understanding YESDINO Warranty Coverage

YESDINO provides a multi‑level warranty system for its animatronic, robotic and interactive‑exhibit product families, giving buyers a standard limited warranty that typically runs 12‑24 months (depending on the category) and the option to purchase extended coverage for up to five additional years. The brand backs every unit with parts replacement, on‑site labor support in most regions, and a streamlined claim process – all designed to keep downtime below industry averages. For a quick overview of the warranty structure and to see how it aligns with your project timeline, check the details below. YESDINO also offers region‑specific policies and a 30‑day satisfaction guarantee on all new purchases.

Standard Warranty Duration by Product Category

YESDINO’s warranty clock starts on the date of invoice and varies by the type of product you purchase. Below is a concise comparison that highlights the baseline coverage you can expect for each major line.

What’s Covered Under the Standard Warranty

When a unit fails under normal operating conditions, YESDINO’s standard policy covers the following:

• Replacement of defective parts – any component that shows manufacturing fault or premature wear.
• Labor costs – technician time for on‑site repairs (where applicable) or depot service.
• Shipping of replacement components – outbound freight is paid by YESDINO for most regions.
• Software patches – critical firmware updates that address safety or performance issues.
• Diagnostic support – remote assistance to help you isolate the fault before parts are dispatched.

Common Exclusions and Limitations

While the warranty is comprehensive, the following scenarios are typically excluded:

• Damage caused by improper installation, unauthorized modifications, or use outside the specified environmental range.
• Consumables such as lubricants, filters, and cosmetic coverings (e.g., silicone skin) that naturally degrade.
• Failures due to act of nature (floods, earthquakes, lightning) or power surges not protected by a compliant surge protector.
• Issues arising from excessive load or misuse (e.g., operating a 500 kg animatronic dinosaur beyond its rated payload).
• Products purchased from non‑authorized resellers or second‑hand markets (the warranty is transferable only when documented proof of original purchase is provided).

Extended Warranty & Service Plans

For clients who need longer peace of mind, YESDINO offers four tiered extended plans. These plans can be purchased up to 90 days after the original invoice and are priced as a percentage of the product’s list price.